(FAQ) Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our products, ordering process, shipping, and more. If you can’t find what you’re looking for, feel free to Contact Us—we’re happy to help!
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our products, add your favourites to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods. You’ll see all available options at checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, please contact us within 24 hours. Once an order is shipped, modifications cannot be made.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! We ship to multiple countries. Shipping rates and times vary based on location. You can check estimated delivery times at checkout.
Q: How long will it take to receive my order?
A: Delivery times depend on your location:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Tracking details will be sent via email once your order ships.
Q: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link to track your package.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 7 day return policy, meaning you can return items within 7 days of delivery if they are unused and in their original packaging. Some exclusions apply (e.g., opened skincare products).
Q: How do I request a return?
A: Contact our support team with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. It may take a few additional days for the amount to reflect in your account.
4. Contact Us
Still have questions? We’re here to help!
📧 Email: support@cutpriceonline.com
We look forward to assisting you! 😊